It is important to keep in mind that each claim is different and
involves different circumstances, so not all of the below information will
apply for every claim. WHO FILES THE CLAIM?
Typically, the payer of the freight bill
can only be reimbursed for the freight charges, so they are usually the ones to
file a claim. Anyone can file a claim, however, but this is usually the
simplest way to do it. HOW LONG DO YOU HAVE TO FILE A CLAIM?
The answer to this depends on the type of
claim being filed. There are generally two types of damage claims: Noted Damage
and Concealed Damage. The difference between the two is that noted/visible
damage claims were noted at the time of delivery, usually on the delivery
receipt, and concealed damages were not.
Concealed damages must be reported to the
carrier within 15 days of delivery. Anything reported past the 15 day window
will not be considered for a settlement and will be denied for filing too late.
A claim for noted/visible damage may be filed for u…
When an LTL freight shipment is refused because
of damage the carrier will notify the shipper and request a RGA# (or RMA#) to
have it sent back to the shipper. If the shipper refuses to take it back the carrier will notify the consignee about accepting the freight again. In a case where the shipper will not
accept the freight, the consignee should ask for it to be redelivered to
them and take possession. If it is a third party drop shipment, the party
paying the freight charges may accept it as well. If no response from anyone the
carrier will send a letter with time limits before they sell it at salvage.
important takeaway is that someone must take possession of a refused damaged shipment
before the carrier sends it to be sold at auction for salvage and all hope of receiving
a claim settlement is lost. In most instances carriers will send the freight
back to the shipper or party taking possession of the damaged freight at no
charge, or free astray. If a claim is filed for a damag…
There are differing opinions and reports from professionals in the supply chain industry about the use of the gain share model by brokers or 3PL’s. Some shippers are happy with the model and some aren't. There’s no denying that it works in some instances, but many logistics experts are reporting that there is a lack of visibility and control associated with it. The model is similar to a consultant finding a client ways to save money on their business processes. The consultant may ask for a percentage or fee of the achieved savings since it took their expertise to find the cost reduction. This sounds good in theory and usually works well in a consultant type situation, but in the freight world this may not be a true representation of what's happening.
With the gain sharing model a shipper agrees to pay a percentage or flat rate fee of the savings a broker has said to have obtained for them. For instance, if a gain share 3PL proposes that they can save a shipper $10,000 off the…