Filing A Cargo Claim: The Last Resort

Approach filing cargo claims as if you are filing a claim with your automobile insurance company. Do not do it unless it is necessary. Impulsively submitting claims against carriers every time something goes or perhaps just looks to have gone wrong, taking that approach won’t lower freight rates nor your car insurance premiums.

When both parties stay committed to the partnership, over time, a mutual trust established creates a superior work dynamic. Partners work together to find, to solve and to prevent problems. Whenever things are going good and whenever things are not going good, partners continue working together. When something goes wrong, both shipper and carrier work together making the best of a bad situation and moving forward. Rather than placing blame when something goes wrong, partners look ahead searching for solutions.

Whether carrier pricing adjustments or car insurance premium increases, once you file a claim against the company, you will continue to pay for it years into the future. The desire to file a claim against your carrier partner should be your last option and not your first instinct.